1. Introduction
Welcome to TORA (“we”, “our”, or “us”).
TORA is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to visitors and customers worldwide, including individuals located in the European Economic Area (EEA), the United Kingdom, the United States, and other regions where applicable privacy laws apply.
2. Information We Collect
We may collect the following categories of personal information:
2.1 Information You Provide Directly
When you place an order, create an account, contact us, or subscribe to our communications, we may collect:
- Full name
- Email address
- Shipping address
- Billing address
- Phone number
- Order information
- Payment-related information
- Customer service communications
- Marketing preferences
We do not directly store your complete payment card information. Payment information is securely processed by third-party payment providers such as Stripe or PayPal.
2.2 Information Collected Automatically
When you browse our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website interaction data
- Pages viewed
- Time spent on pages
- Referral sources
- Cookies and similar technologies
This information helps us improve website performance, user experience, and security.
3. How We Use Your Information
We may use your personal information for the following purposes:
3.1 Order Processing and Fulfillment
We use your information to:
- Process and complete your purchases
- Arrange shipping and delivery
- Provide order confirmations and updates
- Handle returns, refunds, and customer support
3.2 Customer Service
We may use your information to:
- Respond to inquiries
- Provide after-sales support
- Resolve disputes or issues
3.3 Website Improvement
We may analyze usage information to:
- Improve website functionality
- Understand customer preferences
- Develop new products and services
- Improve shopping experience
3.4 Marketing Communications
With your consent where required by applicable laws, we may use your information to:
- Send product updates
- Share promotional offers
- Recommend products that may interest you
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications.
4. Legal Basis for Processing Personal Information (GDPR Users)
If you are located in the European Economic Area or the United Kingdom, we process your personal information based on:
Contractual Necessity
Processing required to:
- Complete purchases
- Deliver products
- Provide customer services
Legitimate Interests
Processing necessary for:
- Improving our website
- Preventing fraud
- Maintaining website security
Consent
Where required, we will obtain your consent before:
- Sending marketing communications
- Using certain cookies
- Processing optional information
You may withdraw your consent at any time.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to provide and improve our services.
Cookies may be used for:
Essential Cookies
Required for:
- Website operation
- Shopping cart functionality
- Account services
Analytics Cookies
Used to understand:
- Website traffic
- User behavior
- Website performance
Marketing Cookies
Used to:
- Measure advertising effectiveness
- Provide relevant advertisements
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
6. How We Share Your Information
We do not sell your personal information.
We may share your information with trusted third parties only when necessary to provide our services, including:
Payment Providers
Such as:
- Stripe
- PayPal
For secure payment processing.
Shipping Providers
For:
- Order fulfillment
- International delivery
- Shipment tracking
Technology Providers
Including providers that support:
- Website hosting
- Analytics
- Customer communication
- Security services
These third parties are required to process your information only for the purposes necessary to provide their services.
7. International Data Transfers
Because TORA operates internationally, your personal information may be transferred to and processed in countries outside your country of residence.
When transferring personal information internationally, we take appropriate measures to ensure your information receives adequate protection in accordance with applicable privacy laws.
8. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.
Examples:
- Order information: retained for accounting, legal, and customer service purposes
- Customer account information: retained while your account remains active
- Marketing information: retained until you unsubscribe or request deletion
When information is no longer required, we securely delete or anonymize it.
9. Your Privacy Rights
Depending on your location, you may have the following rights:
Access
You may request access to the personal information we hold about you.
Correction
You may request correction of inaccurate information.
Deletion
You may request deletion of your personal information, subject to legal exceptions.
Restriction
You may request restriction of certain processing activities.
Data Portability
You may request a copy of your information in a commonly used format.
Withdrawal of Consent
You may withdraw previously provided consent.
Opt-Out of Marketing
You may unsubscribe from promotional communications.
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have additional rights under applicable California privacy laws.
These rights may include:
- Right to know what personal information is collected
- Right to request deletion of personal information
- Right to correct inaccurate personal information
- Right to opt out of the sale or sharing of personal information
- Right not to receive discriminatory treatment for exercising privacy rights
TORA does not sell personal information.
To submit a privacy request, please contact us using the information below.
11. Children's Privacy
Our website is not intended for children under the age required by applicable laws.
We do not knowingly collect personal information from children without appropriate parental consent.
If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps.
12. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including:
- Secure server infrastructure
- Encryption technologies
- Access controls
- Security monitoring
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our business practices
- Technology
- Legal requirements
Any updates will be posted on this page with the revised effective date.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
TORA
Email: tora20261001@gmail.com
Facebook: Claudia Cheng